Send a message
Your message enters the restricted BlockAck admin support queue. Include relevant invoice or store IDs and approximate times, but redact credentials and customer secrets.
Email support
You can also email support@blockack.com.
Privacy requests
You can also email support@blockack.com with “Privacy request” in the subject. We may need to verify that you control the account before providing, correcting, exporting, or deleting data.
Security reports
You can also email support@blockack.com with “Security report” in the subject. Do not exploit, access, alter, or disclose other users’ data. Provide reproducible details without public disclosure while we investigate.
Legal notices
Send notices to BlockAck.com at support@blockack.com with “Legal notice” in the subject. Email alone does not waive any requirement for valid service under applicable law.
Response and emergencies
We do not guarantee a response time unless a separate signed agreement says otherwise. BlockAck is not an emergency service and cannot stop, reverse, freeze, recover, or redirect blockchain transactions.
Important: BlockAck.com provides the service described here. These terms allocate risk but cannot exclude rights or liabilities that applicable law does not permit parties to waive.